Frequently asked questions
How can we help you?
Are Onagrine treatments made from ingredients of natural origin?
Onagrine treatments are formulated to be both effective and natural: we favour ingredients of natural origin in our products, without compromising on their performance or sensory qualities. Certain synthetic materials are sometimes needed to preserve the formulas and create the textures and fragrances that we love.
How do I create an Onagrine account?
Go to www.onagrine.com. Click on "My Account" then on "Create my account". Fill in your personal information and confirm your registration. Having an account has many advantages: - Your personal information (delivery, billing, e-mail address, telephone number, etc.) is recorded. For your next orders, you will not have to fill it in again. - You can manage your orders. - You have access to the advantages of our loyalty programme.
How is my personal data stored?
Your information is strictly confidential and is only used so that we can respond to your requests in the best possible way (invoicing, delivery). This information is neither shared nor resold. In accordance with the provisions of the French Data Protection Act, users are informed they have the right to access, correct, delete and request the non-use of their personal data.
Are Onagrine treatments suitable for all skin types?
Our treatments are adapted to different types of skin. Some are suitable for all skin types, others target a specific skin type. This information is indicated on our products and on our website.