Frequently asked questions
How can we help you?
Can I receive samples?
You can ask for trial sizes at the brand’s retailers where you will receive expert advice from professionals. Here is the link to locate the nearest retailer: link to the Onagrine store locator. We also remind you that with any purchase from the Onagrine website you can also choose to receive 3 free samples.
Do you have a loyalty programme?
Yes, you can consult it by going to the bottom of the home page!
How do I contact the Onagrine Customer Relations Department?
You can contact us at onagrine@onagrine.com or call us on +33 (0)4 73 83 80 80 (Monday to Friday 9 am to 5 pm).
How do I subscribe to the newsletter ?
To subscribe to our newsletter, enter your e-mail address in the “Subscribe to the newsletter” section at the bottom of the home page.
How do I unsubscribe from the newsletter?
To unsubscribe from the newsletter, open one of the e-mails we sent you and click on “Unsubscribe”.
What are the advantages of the loyalty programme?
For every 5 products you buy, we offer you one free full-size product from a selection of products.
Why should I subscribe to the newsletter?
The newsletter gives you access to Onagrine’s latest news and beauty tips and allows you to receive our exclusive offers.