Bénéficiez de 30% de réduction pour toute commande jusqu’au 6 Février minuit avec le code SOLDES

Aqua Cocoon
Aqua Cocoon Hydration and nature bath
Native Oil
Native Oil Sublime treasure of beauty
White Perfection
White Perfection Natural anti-dark spot source
Cleansers & Make-up removers
Cleansers & Make-up removers Well-being ritual
Extrême Jeunesse
Extrême Jeunesse Bouquet of freshness and radiance
Visibly Pure
Visibly Pure Purity produces radiance
Global Expertise
Global Expertise Global anti-ageing botanical elixir
Ona-Hydratant Natural hydration bath
Onaphyline Premium
Onaphyline Premium The anti-ageing vital force of plants
CC Cream
CC Cream Complexion perfectors
Activ Detox
Activ Detox Revitalising energy treatment
Skincare With Precious Oils
Skincare With Precious Oils The majesty of the plant world

Frequently asked questions

How can we help you?

Can I change or cancel my order once it has been completed?

Before confirming your payment, you can change or cancel your order on the “Your basket” page in the confirmation step of your order. In order to guarantee you the shortest delivery times, you cannot cancel or change your order once it has been finalised.

Can I receive samples?

With pleasure! You can choose to receive 3 samples with your order. You will need to tick the box “I wish to receive samples” in your basket summary before confirming it.

How can I use a discount code?

On the shopping basket page, type your code in the “You have a discount code” box, then click “Use” to validate this code. The offer will then be directly applied to your basket. Our offers are valid once per person, while stocks last and cannot be combined with other offers.

How do I know if my order has been received?

When your order and its payment are confirmed, we will send you an initial confirmation e-mail. If your order has been received, you can also find your order summary in the “My Orders” section of your account. If you do not receive this e-mail, your order may not have been registered. To make sure, contact us by e-mail at onagrine@onagrine.com.

How do I place an order?

Choose the items you wish to purchase by clicking on “Buy”. You can continue shopping or place your order straight away. Once your products are in the basket, let yourself be guided by clicking on the “Confirm” button.

How do I track my order status?

You can track your order status from your Onagrine account, under “My Orders”. Next to each of your orders, its status is indicated as confirmed, shipped or delivered.

The product I want to order has not been added to my basket, why?

Some products may become out of stock. In this case, we do our best to restock them. In the meantime, you can find them in pharmacies, or send us an e-mail at: onagrine@onagrine.com to find out more.

What is the preparation time for an order?

Your package is prepared within 48 hours of receipt of your order.

Where can I find my order history?

Go to your Onagrine account then click on the “My orders” section. You will be able to consult the history of all your orders.