Frequently asked questions

Before confirming your payment, you can change or cancel your order on the “Your basket” page in the confirmation step of your order. In order to guarantee you the shortest delivery times, you cannot cancel or change your order once it has been finalised.

With pleasure! You can choose to receive 3 samples with your order. You will need to tick the box “I wish to receive samples” in your basket summary before confirming it.

On the shopping basket page, type your code in the “You have a discount code” box, then click “Use” to validate this code. The offer will then be directly applied to your basket. Our offers are valid once per person, while stocks last and cannot be combined with other offers.

When your order and its payment are confirmed, we will send you an initial confirmation e-mail. If your order has been received, you can also find your order summary in the “My Orders” section of your account. If you do not receive this e-mail, your order may not have been registered. To make sure, contact us by e-mail at onagrine@onagrine.com.

Choose the items you wish to purchase by clicking on “Buy”. You can continue shopping or place your order straight away. Once your products are in the basket, let yourself be guided by clicking on the “Confirm” button.

You can track your order status from your Onagrine account, under “My Orders”. Next to each of your orders, its status is indicated as confirmed, shipped or delivered.

Some products may become out of stock. In this case, we do our best to restock them. In the meantime, you can find them in pharmacies, or send us an e-mail at: onagrine@onagrine.com to find out more.

Your package is prepared within 48 hours of receipt of your order.

Go to your Onagrine account then click on the “My orders” section. You will be able to consult the history of all your orders.