Frequently asked questions
How can we help you?
Are Onagrine products safe to use during pregnancy and/or breastfeeding?
As a precaution, we do not recommend using our treatments during pregnancy and/or breastfeeding. The safety of these products on pregnant or breastfeeding women has not been verified because this is not the target population. We recommend that you consult your doctor.
Are Onagrine products tested on animals?
In accordance with current regulations, Onagrine products are not tested on animals.
Are Onagrine treatments made from ingredients of natural origin?
Onagrine treatments are formulated to be both effective and natural: we favour ingredients of natural origin in our products, without compromising on their performance or sensory qualities. Certain synthetic materials are sometimes needed to preserve the formulas and create the textures and fragrances that we love.
Are Onagrine treatments suitable for all skin types?
Our treatments are adapted to different types of skin.
Some are suitable for all skin types, others target a specific skin type. This information is indicated on our products and on our website.
Are Onagrine treatments suitable for children?
As a precaution, we prefer not to recommend the use of Onagrine products on children.
Do Onagrine treatments contain ingredients of animal origin or GMOs?
Onagrine treatments are formulated without ingredients of animal origin (with the exception of the Crème Fondante Mains which contains 1% beeswax) and without GMOs.
How are Onagrine treatments tested?
Each formula is tested to guarantee its tolerance, stability and preservation.
Independent organisations scientifically demonstrate its effectiveness, through instrumental in vivo measurements or clinical studies that assess the satisfaction of the testers.
How can I leave a review about an Onagrine product?
To leave a comment about a product, go to your account, “My reviews” section.
I have a question about one of your products, how can I contact you?
We make every effort to offer you quality products. However, if you encounter a problem with one of our products, we advise you to contact our Customer Relations Department directly at onagrine@onagrine.com, or call us on +
33 (0)4 73 83 80 80 (Monday to Friday 9 am to 5 pm).
LABORATOIRES ONAGRINE
5 Rue Louis Blériot
63100 Clermont-Ferrand
Once opened, what is the shelf life of an Onagrine product?
The expiry date of each product is mentioned on a symbol depicting an open cosmetic pot. We invite you to consult this information on the packaging of our products.
What are the active ingredients used in Onagrine treatments?
We favour natural active ingredients derived from plants or green biotechnology. The composition is indicated on the back of each product.
Where are the Onagrine treatments made?
Our treatments are created and manufactured in France.
Where can I buy Onagrine skincare products near me?
Onagrine products are sold in pharmacies and specialised beauty shops. You can find your nearest retailer by clicking on the store locator link.