Frequently asked questions

To place an order on our website, you must have a personal account. Having an account has many advantages: your personal information (delivery, billing, e-mail address, telephone number, etc.) are saved. For your next orders, you will not have to fill it in again. You will also gain access to exclusive advantages.

You can modify your personal data at any time, either directly online from your Onagrine account, or you can delete it by contacting our Customer Relations Department.

Go to www.onagrine.com. Click on “My Account” then on “Create my account”. Fill in your personal information and confirm your registration.
Having an account has many advantages:
– Your personal information (delivery, billing, e-mail address, telephone number, etc.) is recorded. For your next orders, you will not have to fill it in again.
– You can manage your orders.
– You have access to the advantages of our loyalty programme.

If you wish to delete your account, send your request to the Customer Relations Department at onagrine@onagrine.com. If your e-mail address is no longer valid, simply change it in the “Personal information” section.

Your information is strictly confidential and is only used so that we can respond to your requests in the best possible way (invoicing, delivery). This information is neither shared nor resold. In accordance with the provisions of the French Data Protection Act, users are informed they have the right to access, correct, delete and request the non-use of their personal data.

Go to www.onagrine.com. Click on “My Account” then on the “Forgotten password” link. Enter the e-mail address to which we can send you a link to update your password. If you do not receive this e-mail, remember to check your spam box or contact our Customer Relations Department at onagrine@onagrine.com.